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What Customers Are Saying

Honest Feedback From Clients

We are very fortunate to have formed excellent partnerships with many of our clients. And we’ve formed more than just working relationships with them; we have formed true friendships. Here’s what they’re saying about us.

During the Toronto Rain Floods in July 2024, I reached out to 5 different flood service providers but Chad and his team was quick to respond to my inquiry within 30 minutes. He was completely busy with other jobs but still made the time to come by to my home at night (10PM) which was completely unexpected but he overdelivered in his customer experience which was a huge plus. He hand-held the whole process from the Xactimate, drying process, drafting reports, getting repairs done -- he managed everything seamlessly and was a phone call away if needed. There's no doubt in my mind that if a flooding situation occurred again, I would call Chad and his team again with no hesitation. 11/10 recommend Chad & Flood Services Team!!!! 🙏read more

Michael Nguyen

16:34 09 Oct 24

Exceptional Flood Restoration Service by Flood Service Canada! I recently had the unfortunate experience of my basement flooding not just once, but twice. In my time of distress, Flood Service Canada came to my rescue, and I couldn't be more impressed with their outstanding service. From their prompt response to their meticulous disinfection and carpet removal, Andrew and his crew went above and beyond to restore my basement to its former glory. When I contacted Flood Service Canada, I was amazed by their quick turnaround time. Despite my desperate situation, they arrived at my doorstep within less than 24 hours, ready to tackle the issue head-on. Their promptness and efficiency in dealing with emergencies truly set them apart from the rest. Andrew and his crew were true professionals in every sense of the word. They meticulously assessed the damage, ensuring no detail was overlooked. With their expertise and state-of-the-art equipment, they swiftly and effectively eliminated the water, leaving no room for second chances. Their attention to detail was commendable, as they thoroughly disinfected every nook and cranny, ensuring a safe and healthy environment once again. One aspect that truly impressed me was their commitment to customer satisfaction. Andrew took the time to explain the restoration process, addressing my concerns and answering all my questions with patience and clarity. Their friendly and approachable demeanor made me feel at ease throughout the entire process, which was a tremendous relief during such a stressful time. Moreover, Flood Service Canada's dedication to quality was evident in their carpet removal service. They not only removed the water-damaged carpet meticulously but also provided valuable guidance on selecting a suitable replacement. Their expertise and attention to detail ensured that my basement would be restored to its former glory, free from any lingering issues. I am incredibly grateful to Andrew and his crew for their exceptional service and professionalism. The peace of mind they provided during a challenging situation is priceless. I can confidently say that I will continue to rely on Flood Service Canada for any future restoration needs, and I wholeheartedly recommend their services to anyone in need of top-notch flood restoration assistance. In summary, Flood Service Canada's prompt response, meticulous disinfection, and thorough carpet removal exemplify their commitment to excellence. Andrew and his crew's expertise, professionalism, and dedication to customer satisfaction make them the go-to choice for flood restoration services. Trust them with your restoration needs, and you won't be disappointed!read more

Morteza Ahmadi

04:02 22 Oct 23

We recently got flooded unfortunately and Flood Services we amazing in helping us. Moe and his team were extremely professional, and timely in getting us the help we need. We would highly recommend them to anyone facing such problems.read more

Sarkis M

15:30 16 May 23

Unfortunately, we had a flood in the basement of our offices. We were lucky enough to find Flood Service Canada available on a Saturday to come out and provide emergency restoration services. Chad and his team were professional and efficient. They removed all the standing water, cut out the affected drywall, sprayed the area for mould, tested for moisture, and left fans and dehumidifiers running for several days to ensure the area was dry. Our insurance company even commented on the basement's condition, stating how clean and professional the work looked. I hope we don't need them again, but if we do, we will call Chad at FSC. Highly recommend!read more

Bob Arora

18:31 04 Apr 23

Had a flood in the business carpet and they were able to send two guys on the same day and get it dried up. Moe is very skilled, would recommend.read more

Anyah N

02:30 26 Feb 23

I called Flood Services Canada at 11 in the evening due to our basement drain backed up after a heavy rainfall. I didnt want any flooding issues and wanted to avoid possible flooding. Chad asked me questions about the leak and mentioned we may be looking for a plumber for the issue, since their company deals with emergency flooding. He was still kind enough to offer a quick visit in less than 30min after the call to see our basement!. He explained the possible cause, and advised how we can take care of the problem while it is not an emergency yet. My family and I appreciate his responsiveness and reliability. Companies like his value and care about their customers and you can trust Chad can provide the quality service.read more

Daisy Jane

05:05 10 Feb 23

When my mom and dad passed away last year three months apart in the apartment I live in. there was so much cleaning that need to be done and flood service. Canada pulled through with a great team of professionals and my place looks like when I moved in 10 years ago. With my parents thank you flood service, Canada. For taking all the stress off my shoulders, and thanks to flood service Canada I am able to start my journey fresh. Thank you.read more

Clayton Wemigwans

03:29 26 Jan 23

I was flooded on Friday late afternoon, Moe and his crew arrived in approximately 2 hours and saved my house. He provided a quote, moved appliances, climbed into tight spaces, helped remove flooded belongings, conducted mould mitigation and set up a bunch of equipment to mitigate the water damage; all with the utter respect and concideration for my home. They didn't cause any damage and didn't treck in any dirt (and with little ones at home that means the world). Moe was professional, informative and communicative every step of the way. Chad provided a very comprehensive report for my insurance company and I couldn't be more impressed with this service. Thank you guys!read more

Galit S.

17:49 15 Sep 22

There was a flood in my basement and were very stressed out when we saw the amount of water that we had to deal with, so I immediately took my phone and search for a company that does flood clean up, right way flood services Canada came up as the first one without hesitating we dialed their number and spoke to Chad he gave us brief detail of what they will be doing once they get to our home. We were very impressed by this recommendation to keep the flood under control until they got to our home .Chad arrived with his equipment and did all the necessary things that need for the first step of the cleanup he also guided us through ot the next steps this company wsas a life saver .Chad and his team of professionals, qualified workers came and did all the necessary work and cleanup also all the disposal of the materials that they gutted from the basement we are so grateful for Chad and his team .I will recommend this company for their hard work knowledge and professionalism throughout our journey dealing with a flood for the first time. Chad you are the best, thank God for businesses like yours.read more

Raquel Murray

21:25 06 Sep 22

I called Flood Services after a condo water leak and wouldn't hesitate to recommend this company to friends & family. After searching flood companies on Google and contacting a few, I finally found Flood Services. Chad was quick to answer the phone, and was the only company that gave me a clear outline of the process involved in a flood situation. He was quick to send Moe and his team over on the same day. Moe was extremely knowledgeable, and took care when setting up equipment in the condo. He was very patient in answering our many questions, and was always very quick to respond if I had any issues throughout the week. I really appreciated how supportive both Moe and Chad were throughout the entire process- it made a stressful experience a lot more manageable. Thank you very much to Flood Services!read more

Kayla S

18:48 30 Jun 22

Highly recommend this company! Moe was excellent and very professional. I would totally call them again if needed!

Mark Willson

15:07 09 Jun 22

The recent intense storm we had on May 22nd, caused a huge flood in my basement. I had no idea who to contact as I am a first time homeowner, flood services Canada was the first to pop up on google. I am so very thankful that I contacted this company. I highly recommend them as they give you step by step instructions and details as to what they will do. The Guys where super quick and within a couple of weeks, my basement was cleaned up.read more

Ellie Farnadnez

15:02 09 Jun 22

I would like to thank Flood Services Canada for coming to my rescue. I am so pleased with the services they provided. I had a recent flood on my second floor which caused a lot of mold through out my basement ceilings. This is my first experience ever dealing with mould. I had no idea how to go about it on my own so I contacted this company. I highly recommend them for anything related as they provided exceptional services. Thank you so much.read more

Symz Callender

14:45 09 Jun 22

All i can say is, "Thank you". The entire team was incredible!!! But I want to especially thank Moe and Will for there hard work and commitment to completing the work, they are definitely the ALL STARS OF THE COMPANY!! From the first call to the completion, I had nothing but amazing service. Highly recommend!!!!!read more

Sam Faqiri

23:19 08 Jun 22

Very pleased. Moe was the service guy that came to my home. Very professional and kind. I had called a company prior, they had me on a very long hold because they could not find a service tech to come to me as my incident happened around 2 a.m. however, when I called Flood Services Canada, they sent Moe right away. They helped me get our home together again.read more

weena

18:08 08 Jun 22

This company has shown to be super professional, great first impression with exceptional customer service. They were fast and efficient with the problem that I had in my home. Highly recommend you ask for Moe, he was super interactive, very informative and knew exactly what he was talking about.read more

Tyler

17:58 08 Jun 22

Since becoming a solo homeowner a few months ago. This is the first time I have contacted someone in the repair industry and have been treated with respect. Desiree explained everything to me, included me in the decisions and provided service that was on time and respectful. She went above and beyond checking on everything. I certainly hope I never have a flood again but I do recommend Desiree.read more

Norah Dillon-Cheetham

02:27 29 Apr 22

The experience with Flood Services was made brilliant due to an employee named Desiree! Thanks for helping us work through a tough time with a flood. She was professional and very knowledgeable! Our family was pleased with the services as well as her checking in on us to make sure everything was up to par. Great great job! Definitely know who to call if anything is up!read more

Jeanette K

15:14 22 Apr 22

When my basement flooded, I contacted Flood Services and they were very quick to respond. The rep over the phone explained the whole process, and got someone in asap. Desiree was our on-site staff and she did a really great job at dealing with the flooding. She came in and took care of absolutely everything very efficiently and also checked in with us throughout the week to ensure everything was normal. Great experience and definitely would recommend!read more

Fahmid Islam

15:52 20 Apr 22

Flood Services saved the day after a monsoon of a storm allowed some water to sneak into our Master. Within an hour, Desiree arrived at our house and went to work to rectify all short and potentially long term issues. Her professionalism and quick thinking really saved us in the long run and we are forever grateful. Great job Flood Services, hopefully we never have to call you again....but if we do it'll be you.read more

David Sgroi

00:27 14 Apr 22

After finding a flood in our basement, and we spoke to Chad on the phone, who quickly dispatched Moe to our house. Moe was amazing - calm, and very knowledgeable. After an inspection he addressed the flooding and mitigated the potential damage to our house. His work was very thorough and we are so grateful to him for saving our basement!read more

Sarah Jordan

20:00 10 Apr 22

Amazing service, they moved fast once they received our call on a Friday. Chad ensured we were well taken care of and understood what needed to be done. Desiree came prepared and assessed the leak in our home and setup all the blowers and dehumidifiers. Using her equipment she identified the leaks behind our walls and took necessary precautions to dry them all out. She came over multiple times to check on our home. I’ll be passing on their information to friends and family.read more

christ13c

03:38 05 Apr 22

Spoke with Chad over the phone in regards to our basement flood and he was extremely responsive to our needs. Chad offered immediate advice as to what we could do on our own to alleviate our issue until his crew could get there. His advice assisted with the overall cost of our service which we are incredibly grateful for! Would 100% recommend this company to my friends and family!read more

Sarah Di Luccio

18:03 22 Feb 22

Severe rain collapsed my roof and ceiling. First General Flood Services was utilized through my renter's insurance to help us through the cleanup process. They packed all of our belongings in our 2BDR house, moved it to a temporary site, and moved it all back when we were ready. As a person who's never used services like this, I was incredibly impressed at their swiftness, convenience and professionalism. We had less than a week vacate and it was so helpful that during this stressful time, I didn't have to worry about our belongings. They packed EVERYTHING: my family's clothing, the flat screen TV, the dishes, even the Ikea cabinet that is bracketed to the wall. And after 30 days when the work was done, they brought everything back as if nothing had happened, just a book or two on the wrong shelf. Great services and very professional especially during a time of great stress.read more

Maxwell Ng

16:45 16 Nov 21

Sewers started backing up during the evening of a bad storm day. I was desperate, and my usual plumber didn't return my call. I called this business not knowing anything about them. I was lucky. The telephone was answered, my problem was understood, and they were available the next day after the plumber (who they referred) was finished. They showed up each day for several weeks to complete the clean-up and disinfection process. I am completely satisfied with the work done. I can't evaluate value because I did no cost comparison, but, given the man-hours deployed, I have no reason to feel the cost unfair.read more

John Hippler

16:10 04 Nov 21

Chris at Flood Services saved the day. He arrived very quickly, took control of the situation and followed up to see that everything was drying and going as it should. Provided us with contacts to get further work done, and also recommendations for adjustments that we could do ourselves. These were very helpful. Polite, helpful and knowledgeable. I recommend Flood Services highly.read more

Bonnie Kirsh

12:10 25 Oct 21

Great team here. I was put in touch with Moe who responded right away and offered to come same day. I was impressed how available he made himself. The initial quote was higher than I had expected because the scope of the work was much larger than I thought, but we worked together to figure out a solution that was best for the situation, and in the end, Moe gave me the best price in Toronto.read more

Brandon Brophy

16:58 17 Sep 21

We had a water event at our home and used Flood Services. Chad, Chris and Moe are true professionals who take pride in what they do and how they take care of your home. Chris was able to identify the issue right away, he took the time to remove impacted items with precision. I am so impressed with how they managed our home from start to finish. This team went above and beyond regarding COVID precautions - I am grateful for all of their hard work!read more

Felix K

00:25 13 Sep 21

Outstanding service from Flood Services Canada – I strongly recommend calling them for any emergency flood service needs. We discovered a leak in our basement after some heavy rainfall… we had a grading issue on our property and it turns out our Oakville home was built over a water table. I called Flood Services Canada and Chad personally came to my home within hours. He assessed the situation, took infrared photos of my entire basement to identify the origin of the leak, and walked me through every single component of the interior restoration work required. He provided me with a clear itemized quote, and was gracious enough to speak with my mother who is a home inspector and former restoration project manager herself. His approach and process got her stamp of approval, and he started work the next day. He was on site throughout the project to provide complete oversight of his crew, kept in full contact with me before and after each visit to my home, and continued to keep me informed through each step of the demo and restoration in my basement. Chad’s experience and professionalism gave me complete comfort during an extremely stressful time, and I’m so grateful for his attention to detail. Most homeowners have nowhere to start and are at the mercy of strangers to advise on how to manage the impact of a flood or leak and need to blindly trust things are being handled properly. Flood Services Canada managed the remediation with the right steps at a fair price – I had a great experience and strongly recommend them!read more

Nicole Ruso

14:15 20 Aug 21

I just wanted to say a big thank you to Flood Services Canada. We had sewage backup in our basement and called their emergency response line. The company quickly dispatched Desiree and staff to deal with the sewage backup. They were friendly and professional. Desiree assessed the situation and quickly took the necessary steps to remove the sewage debris, decontaminate and disinfect the area. She also paid close attention while deodorizing the basement. Desiree also went above and beyond by following up with another inspection of the basement several days later to ensure our complete satisfaction. She addressed any concerns we had and promptly responded to our cleaning requests. Thanks again for doing an amazing job!read more

23:18 25 Jun 21

I manage a commercial property and experienced a sewage backup a few months ago. From the excellent reviews on Google I called Flood Services. Chad answered my call immediately and promptly gave me advice on how to handle the situation. In the first few minutes I was very impressed with his knowledge and expertise. His team came to the site very quickly to assess the situation and to start the clean up to mitigate as much damage as possible. It was a pleasure to work with Chad and Soto's crew and his project manager Chris. Communication was clear and I really appreciated all the advice and guidance throughout the process. I highly recommend Flood Services for their diligence to the job and their follow-up to make sure the entire job was more than satisfactory.read more