We would like to inform you of the wonderful service we have received from the teams of people that handled our claim that was reported on October 28, 2016, and acted upon on October 29, 2016.
When the claim was submitted the fast acting approach in arriving to our home to inspect the water damage was optimal. The dispatcher contacted the representing adjuster instantly came to our home within the hour. Minutes later, Mr Chad Vanvari president of Flood Services Canada arrived at our home along with the senior project manager Mr.Andrew Hibbs followed by the adjusting officer. Immediately they inspected the damages and quickly acted upon the services that had to be performed. The gentlemen that came to prepare the basement were fast, efficient, well mannered and completed their designated work without hesitation. The team from Trinity Contents Management arrived the next day to pack all the contents in an orderly, logical and quick manner making sure that all contents were placed appropriately to their designated boxes and area. The art work was quickly brought out of the damaged area and inspected at a later date.
Whomever entered our home were all exceptionally respectful, well knowledgable and handled our claim in the most effective manner that we were immensely happy with their services. All phone calls that we made to any of the above mentioned people called us back within the hour answering questions and dealt with any concerns that we had immediately. They all should be commended for their hard work and effective services which made our claim run smoothly and quickly.
Livian C (Woodbridge, Ontario)
Both Michael and I would like to thank you for your dedication, knowledge and expertise in helping to make an overwhelming situation tolerable. FSC was the only company that returned our call on Easter week-end and were at our home within 90 minutes and the work began immediately. Amazing as we are an hour out of Toronto. Your team from Chad and Andrew and down the line were courteous and friendly. They all knew their jobs and performed well.. We would gladly refer FSC to anyone that is in need.
Thank you for a job well done. It is so nice to have our home restored.
Audree and Michael Elson (Beeton, Ontario)
I just wanted to send a quick thank you to Andrew and his team for the services provided to me at 235 Lytton Blvd in June 2015. Andrew was able to be professional and empathetic at a stressful and difficult time, his kindness and thorough work process was very appreciated. His team worked quietly and respectively as me & my kids tried to continue on with our obligation despite the water. My basement is dry and the offending hole repaired…yay!!
Thanks you so much for your quick and effective services & thanks again to Andrew.
Jill Radomsky (North Toronto)
Flood Services Canada was great to me with my flooded basement, they quickly got to my house and explained to me what was needed and helped my with my insurance company. Thanks FSC.
Leonard Nutt (Flood Services, Canada)
It was an absolute pleasure to deal with such a professional company! My husband and I had a small flood that kept re-occurring from a leaky dishwasher. We usually tried to clean the majority of it ourselves but we were in way over our heads. The water was destroying our Kitchen. We ended up calling Flood Service Canada whom we found on 411.ca. They dispatched their York Region branch and came to my home that same day to provide me with an accurate estimate. And free of charge at that! The FSC scheduled the job for the very next morning. They were prompt, courteous and provided me with a substantial non-insurance discount because my insurance company would not cover us. We would totally use Flood Services Canada again if we ever had any other water damage. We are praying that this never happens again but it’s nice to know they are there, just in case.
David & Lucy Wong (Flood Services, Markham)
One day last winter I came home to find that a pipe had burst and our basement had flooded. Our basement was our kids’ playroom and our den. Many of our furniture and contents appeared to be very water damaged. We were completely devastated. We found Flood Services Canada online and called them right away. They were extremely understanding and sympathetic to our situation. They arrived within 45 minutes to my home and very quickly started to clean up the water in the basement. They managed to salvage some of my water-damaged items. They were courteous, professional and guided me through the whole process. They went over my insurance policy and explained the details of my policy. They also communicated with our insurance company the whole time. If you are unfortunate enough to have a flood in your home, I would definitely recommend calling Flood Services Canada!
Suzanne Park & Terry Wright (Flood Cleanup, Richmond Hill)
We are always dealing with the needs of our clients when looking after our properties in Mississauga. When we have a water damage problem or a sudden floor in a building we rely on our local Flood Services Canada member GTA Property Services Group Inc. They always respond quickly, they are very knowledgeable and work in such a way as to cause minimal disruption to the occupants. Flood Services Canada always invoice fairly, giving us discounts on a regular basis.
Derek Marling, Industrial Building Services Manager (Mississauga, Brampton)
My toilet downstairs backed up and my whole basement was filled with sewage. What a mess! Flood Services Canada was at my house in less than an hour. They completely saved my life. All I kept thinking about was how is my house ever going to be the same. They were there from start to finish – even the renovation portion. It was such a relief to have them take care of everything for me. They worked with my insurance company and saved me a lot of headaches. My house looks better than ever. Thanks Flood Services Canada!
Eliane K., (Sewage Backup Cleaning, Toronto)
Flood damages in office towers can be very challenging and disruptive to the tenants. If water escapes in our building and floods the offices and lobby we call Flood Services Canada and they send their local team to manage the water removal, drying out of drywall and all the water damage cleaning necessary so that business can continue as normal. They have prepared reports and invoices with reduced prices for us as well as responding to adjuster’s questions about the claim. We have dealt with other Restoration companies before but these guys are the best so far.
MarisabelMadina., (Resident Manager, 315 Front St. W., Toronto, Royal Bank Building)
Last summer we had a flood in my basement after some very heavy rainfall. Our stuff was literally floating around the room. We called Flood Services Canada. They were actually here in less than 1 hr. Chad and his team went to work right away to vacuum out the water with their trucks and equipment. They also had a team of guys come in to individually wrap and photograph and each and every one of our items. They used their equipment to dry out our basement in just a few days. I can’t thank them enough for their quick thinking and hard work. Their quick response saved us thousands in re-construction costs. Great work Chad!
Lisa and Brian Friedman (Flooded basement, Toronto)